Frequently Asked Questions

Who is PCDESTINATION?

We are an online re-seller for all of your PC needs.

Is ordering online from PCDESTINATION safe?

Yes. Our checkout pages are 256-bit SSL encrypted, the industry standard for secure online ordering. Always make sure to look for the URL bar and the lock or key icon on your browser when you are checking out (location and format differ depending on what browser you are using). This indicates you are viewing a secure, encrypted page.

How do I determine the quality of an advertised item?

The quality of an advertised item will be shown on the product description. If you have further questions concerning the quality, please email us at [email protected]

What currency are the prices displayed?

All product prices are in US Dollars. (USD)

What if something goes wrong? Will I be able to get a refund?

We have a professional team on standby that would be able to help assist you with any problems that might occur. Refunds are issued via our Refund Policy, but we are confident that our management and support services are able to remedy any situation to get you satisfied.

I cannot find any info about recent order.

After successful payment you will receive payment confirmation email with an invoice for your purchase. Attention! Some people have trouble receiving our e-mails because automated messages in some cases end up in spam folders or are blocked by ISP's. In that case, please try to check the SPAM, BULK folders, etc. in your email-box.

How long does it take to receive my purchase?

Depending on what items you purchased, shipping times may vary. With the exception of software downloads, physical merchandise can take upwards of to 10+ days to receive. We try our best to get your orders fulfilled same-day, so you would be able to receive your products as quickly as possible.

How are you able to sell your merchandise at such low prices?

We are always sourcing and finding the best deals for you. Pricing may reflect sale pricing. We have low profit margins in order to give you the best deal possible!

When will I get the purchased software?

If the software is listed as a "digital download" then software purchases are delivered digitally. This means right after purchase, you will receive an email invoice with a download link and license codes for your software. As we send your information via e-mail. Always make sure that you have entered correct and working email address. If the software is in a retail-box then you can expect your item to be delivered to you within a certain time-frame.

Do you ship out your software on a physical disk?

No, currently we do not send out physical disks. All software on our website is sent out via digital delivery. If the software has “digital delivery” under the product description, then that specific product is not shipped out physically.

How much do you charge for shipping?

Shipping is calculated by the merchandise which you're purchasing. Normally the shipping cost is a flat-rate charge of 9.99. Meaning that if you purchase more than one item, you'll still pay a flat rate of 9.99 for your purchase. Some heavy weight items will cost around $20.00 for shipping.

Will I be able to download purchased software in the future again (PC crash)?

You you will be able to download your software again, through the links sent to your email.

What Hardware Requirements are needed to get my software installed?

You're able to find Hardware Requirements in description which comes with each product in our store. We always recommend that your computer meets all hardware requirements for each product, as we cannot be held liable for any problems that occur.

On how many computers can I install purchased software?

The amount of computers the software supports will be in the product description. Always make sure to check our product description boxes to see what software best fits your needs.

Will 32-bit Software work on a 64-bit machine?

Yes! With the exception of an operating system, almost all 32bit programs work flawlessly on 64-bit machines.

How can I determine what type (32-bit or 64-bit) of software will work on my computer?

Following these steps on a Windows operating system, you can determine whether your computer is 32-bit or 64-bit:

Open System by clicking the Start button, right-clicking Computer, and then clicking Properties.

Under System, you can view the system type.

If your computer is running Windows XP, do the following:

Click Start.

Right-click My Computer, and then click Properties.

If you don't see "x64 Edition" listed, then you're running the 32-bit version of Windows XP.

If "x64 Edition" is listed under System, you're running the 64-bit version of Windows XP.

Can I get a discount if I'm going to buy more than one copy of product?

We drive to always give you the “Lowest Price.” However we do occasionally give discounts to repeat customers purchasing more than one product.

Will I be able to get technical support?

We will help you to download, install and activate purchased program, but we cannot teach you how to use a purchased product.

Are there any membership fees on your website?

No, we do not currently offer any-sort of membership services.

Shopping cart is not working, when I'm trying to add a product to my cart nothing is happening. What am I doing wrong?

Please go to browser settings and make sure "cookies" are enabled. If this did not help, please, contact our Support team.

Do you have questions that aren't listed above?

Please fill out the Request Form Here: https://pcdestination.zendesk.com/hc/en-us/requests/new